Privacy Policy

Hernandez Lawnscape LLC
Effective Date: January 1st, 2026
Last Updated: September 15, 2026
Website: https://hernandezlawnscape.com

1. Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website, request services, or participate in any of our communication Programs (SMS, email, or calls).

This policy applies to information collected through the Website and our Programs. It does not apply to information collected offline unless we specifically state otherwise. The Website and Programs are intended for users located in the United States.

2. Information We Collect

Personal Information

  • Name, email address, phone number, physical address.
  • Payment information when you make a purchase or request a quote.
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.).

Non-Personal Information

  • IP address, browser type, device information.
  • Website usage patterns and analytics.
  • Cookies and similar technologies.

Customer Communication

  • Records of inquiries and service requests.
  • Appointment details and preferences.
  • Service history, satisfaction surveys, NPS scores, and feedback.

3. How We Use Your Information

We use collected data to:

  • Provide and improve our services.
  • Process transactions and payments.
  • Communicate with you about inquiries, appointments, and — where permitted — promotions.
  • Administer post-project survey, NPS, and feedback Programs, and request public reviews at your discretion.
  • Enhance website functionality and user experience.
  • Ensure security and fraud prevention.
  • Maintain records of your communication preferences and consent.

We do not sell personal information, and we do not use it to make decisions with legal or similarly significant effects solely by automated means.

4. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to appointment reminders, customer support, satisfaction surveys, and important updates.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in.
  • We maintain timestamped records of all opt-in actions.
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

  • Reply "STOP" at any time to cancel SMS notifications.
  • You will receive a final confirmation message; no further messages will be sent unless you re-opt in.
  • All opt-out requests are processed within 24 hours.

Message Frequency & Content

  • Message frequency varies based on your interactions with our business.
  • Messages will be directly related to the services you have requested.
  • We do not send promotional content without specific consent.

Help & Support

Reply "HELP" for assistance or contact us at hernandezlawnscape@gmail.com. Customer support is available during regular business hours.

Carrier Information

  • Standard message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages.
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors that support services (such as customer service) is permitted. All other categories of use exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties, except aggregators and providers of the text message service itself.

5. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, tags, local storage, SDKs) to:

  • Analyze site traffic and user behavior.
  • Remember your preferences.
  • Improve website functionality and user experience.
  • Measure the effectiveness of our services and marketing campaigns (e.g., Google Analytics, Google Ads, Meta Pixel).
  • Support call tracking (dynamic phone numbers) to attribute calls and leads to marketing sources.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Website.

Global Privacy Control (GPC) and Do Not Track (DNT): Where required by applicable law, we will process GPC signals as a request to opt out of certain processing. Because there is no common industry standard for DNT, the Website may not respond to all DNT signals.

6. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers — third-party vendors who assist in our operations (payment processing, appointment scheduling, hosting, analytics, advertising, SMS aggregators). All service providers are contractually obligated to maintain confidentiality and security, and are not authorized to use information for their own marketing purposes.

Legal Compliance — if required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders.

Business Transfers — in case of mergers, acquisitions, financing, reorganization, or sale of assets, your data remains protected under the terms of this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message service itself.

7. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest.
  • Secure access controls and authentication mechanisms.
  • Regular security assessments and updates.
  • Employee training on data protection.
  • Breach notification protocols in accordance with applicable laws.
  • Secure backup systems and disaster recovery procedures.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. Email, text messages, and chat communications may not be encrypted end-to-end — please do not send sensitive information through these channels.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their content, privacy practices, or security, and encourage you to review their policies. This Privacy Policy applies only to information collected by Hernandez Lawnscape LLC.

9. Children's Privacy

The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the Website or a Program, please contact us so we can take appropriate steps to delete it.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy — including providing services, administering Programs, maintaining business records, resolving disputes, and complying with legal obligations. When information is no longer needed, we take reasonable steps to delete, deidentify, or securely dispose of it.

11. Your Rights & Choices (U.S. Residents)

Depending on where you live, you may have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing emails by clicking "unsubscribe."
  • Opt out of SMS messages by replying "STOP."
  • Request information on how we process your data.
  • Request a copy of your personal information in a portable format.
  • Withdraw consent at any time for future communications.
  • Appeal a decision regarding your privacy rights request, where required by law.
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, contact us using the information in Section 13. We may need to verify your identity before completing your request. Where permitted, you may designate an authorized agent to submit a request on your behalf.

12. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website. Your continued use of the Website or participation in any Program after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy.