Terms Of Service

Hernandez Lawnscape LLC
Effective Date: January 1st, 2026
Last Updated: September 15, 2026
Website: https://hernandezlawnscape.com

1. Acceptance of Terms

This website (the "Site") is owned and operated by Hernandez Lawnscape LLC ("Company," "we," "our," or "us"). By using the Site, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms that may apply to specific sections of the Site or services available through it.

Accessing the Site, in any manner — whether automated or otherwise — constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service from time to time. By continuing to use the Site after we post any changes, you accept the modified Terms.

2. Program Description

Hernandez Lawnscape LLC operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These Programs may include:

  • Appointment confirmations and reminders.
  • Rescheduling updates and customer support communications.
  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
  • Where permitted, limited informational or promotional messages related to our services.

By providing your contact information and opting in to receive messages, or by using our Website or services, you agree to these Terms. If you do not agree, please do not enroll in any Program or use the Website.

Program / Brand Name: "Hernandez Lawnscape LLC Customer Communications"

3. SMS Messaging Terms & Compliance

Opt-in is collected via web forms with a dedicated checkbox for SMS consent.

Message Frequency and Charges

  • Message and data rates may apply.
  • Message frequency varies based on your service usage, appointment schedule, and which Programs you join.
  • For questions about your text plan or data plan, contact your wireless provider.

Opt-Out Instructions (STOP)

  • To stop receiving text messages, reply "STOP" to any message we send you.
  • After sending "STOP," we will confirm your unsubscribe status via SMS. You will no longer receive messages from that specific Program. To rejoin, sign up as you did initially.

Help Instructions (HELP)

Supported Carriers

Our SMS program works with all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

Age Restriction

You must be 18 years or older to participate in our SMS program.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability and performance of message delivery may be affected by your carrier's coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request that you complete a satisfaction survey.
  • Collect a Net Promoter Score (NPS) or other rating regarding your experience.
  • Gather qualitative feedback about the work performed.
  • Ask you to leave a review on public platforms, at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Intellectual Property Rights

Our Limited License to You

This Site and all materials available on it are the property of Hernandez Lawnscape LLC and/or our affiliates or licensors, protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute any material from the Site. You may download and/or print one copy of individual pages for personal, non-commercial use, provided you keep all copyright and proprietary notices intact.

Your License to Us

By posting or submitting any material to us via the Site, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

7. Disclaimers

Throughout the Site, we may provide links to third-party websites. Our linking to such sites does not imply an endorsement or sponsorship of those sites or the information, products, or services offered on or through them.

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless Hernandez Lawnscape LLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms.

8. Online Commerce

Certain sections of the Site may allow you to purchase products or services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, or reliability of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit may be collected by both the merchant and us.

Your participation in any dealings with third-party vendors is solely between you and the third party. Hernandez Lawnscape LLC shall not be responsible for any loss or damage incurred as a result of such dealings.

9. Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

If you suspect unauthorized use of your account, notify us immediately at hernandezlawnscape@gmail.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.

10. Termination

We reserve the right to terminate or suspend your access to the Site without notice if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Hernandez Lawnscape LLC operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.

12. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date. Your continued use of the Website or participation in any Program after changes are posted means you accept the updated Terms.

13. Customer Support & Contact Information

For questions, assistance, or to exercise any rights under these Terms:

You may also reply HELP to any text message for assistance.

By using our website and services, you consent to these Terms of Service.